QQ coins were bought, but I did n’t have the money from the buyer in Alipay. It showed that it had been shipped. But the buyer also requested to return it with virtual delivery. What should I do?

I am a Taobao seller, and QQ coins were bought, but I did n’t have the money from the buyer in Alipay. It showed that the goods had been shipped. The buyer also asked for a refund.

3 thoughts on “QQ coins were bought, but I did n’t have the money from the buyer in Alipay. It showed that it had been shipped. But the buyer also requested to return it with virtual delivery. What should I do?”

  1. How did your QQ coin be bought? Is there any evidence to prove that you traded to the buyer
    The money did not reach your Alipay because the buyer did not confirm the receipt of the goods

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